FAQ
Orders & Shipping
How long will my order take to arrive?
Every STARLUXE product is freshly made to order by our EU-based manufacturing partner. Please allow 2 working days for production before your order ships. Once dispatched, estimated delivery times are:
- Ireland & UK: 2–4 working days
- Europe: 3–6 working days
- USA & Canada: 7–12 working days
- Rest of world: 7–14 working days
How much does shipping cost?
Shipping is completely free on every order, worldwide. No minimum spend, no exceptions.
Will I be able to track my order?
Yes — once your order ships you'll receive a confirmation email with your tracking details so you can follow it every step of the way.
Do you ship worldwide?
Yes. We ship to every country worldwide with free shipping on all orders.
Will I have to pay customs or duties?
Orders within the EU won't incur extra charges. For orders shipped outside the EU, local import duties or taxes may apply on arrival — these are the responsibility of the customer. We are not liable for any customs delays.
My order hasn't arrived — what do I do?
If your order hasn't arrived within the estimated timeframe, email us at starluxeskincare@gmail.com and we'll investigate immediately.
Returns & Refunds
What is your return policy?
Under EU consumer law you have the right to cancel your order within 14 days of receiving it without giving a reason. Products must be unused and in their original packaging. To start a return, email us at starluxeskincare@gmail.com within 14 days of delivery.
How long do refunds take?
Once we receive and inspect your return, we'll process your refund within 14 days back to your original payment method.
Can I return an opened product?
For hygiene and safety reasons, opened or used products can't be returned unless they are faulty or incorrect.
My order arrived damaged or incorrect — what do I do?
Contact us within 48 hours of delivery at starluxeskincare@gmail.com with a photo of the issue. We'll send a replacement or issue a full refund at no cost to you.
Products & Ingredients
Are your products vegan and cruelty-free?
The majority of our products are vegan and cruelty-free. Each product page lists certifications clearly — look for the Vegan tag on individual products.
Where are your products made?
All STARLUXE products are manufactured in the EU by our certified partner, to strict European cosmetic standards. All products are CPNP registered and covered by full safety documentation under EU Regulation 1223/2009.
Are your products ECOCERT certified?
Yes — many products in our range hold ECOCERT certification, with several carrying COSMOS Natural or COSMOS Organic certification. These are among the most rigorous clean beauty standards in the world.
I have sensitive skin — can I use STARLUXE?
Many of our products are specifically formulated for sensitive skin — including our Sensitive Skin Moisturiser, Sensitive Skin Overnight Cream and Bioactive Prebiotic Jelly Serum. We always recommend patch-testing any new product first. Check the full ingredient list on every product page, and consult a dermatologist if you have a specific skin condition.
I have acne-prone skin — where do I start?
Start with our Purifying Daily Cleanser, our Niacinamide Gel Moisturiser and our Clarifying Spot Gel. Read our guide to building a skincare routine for acne-prone skin for a full step-by-step plan.
How do I build a routine with STARLUXE products?
A simple routine works best: cleanse first, apply any serums or boosters, then moisturise. In the morning, always finish with SPF. Read our full guide to building a skincare routine that works.
What is the GLOW10 discount code?
Use code GLOW10 at checkout for 10% off your first order. No minimum spend required.
Payment & Account
Is my payment secure?
Yes. Checkout is powered by Shopify's secure, encrypted payment system. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and PayPal. We never see or store your card details.
Can I change or cancel my order?
Because our products are made to order, we can only cancel or amend orders within 24 hours of placement. Email us immediately at starluxeskincare@gmail.com if you need to make a change.
How can I get in touch?
Email us any time at starluxeskincare@gmail.com. We aim to respond within 24 hours Monday to Friday.